Chat has been a workplace tool for many years, but since COVID-19, the use of this tool is only growing. Just look at the growth of Slack: At the end of its 2020 fiscal year, it had 110,000 paid customers and by 2021, that number has increased to 142,000, according to Statista.
However, Slack or other chat platforms may not be the ideal format for all forms of workplace communication. In some cases, it’s better to hop on a video call instead. While this doesn’t mean you should schedule video calls every single day, there are many instances in which everyone would benefit from a video call versus a chat.
Be intentional with your communication choices and choose video chat in these five situations.