The Jamaica Public Service (JPS) is reporting a significant improvement in its Guaranteed Standards performance with a 20 per cent reduction in the number of estimated bills over the period January to December 2020.
JPS says that less than five percent of their customers are estimated on a monthly basis.
According to the Company, from a customer base of over 680,000 customers, only about 29,000 customers are now receiving estimates, down from 37,000 a year ago.
JPS says it is taking steps to further reduce estimates in 2021.
“The fall in estimated bills is due to a number of initiatives including the continued installation of smart meters, more direct communication with customers to facilitate ease of access to meters, and heightened account monitoring,” a statement from the company read.