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Jamaica: Double BPO Blow – Second Positive COVID-19 Case Triggers Shutdown Of Portmore Call Centre As Ministry Steps In

BPO Alorica, located in Portmore, St Catherine, has been closed after a second positive COVID-19 case emerged on Sunday.

Kenyon Hemans/PhotographerBPO Alorica, located in Portmore, St Catherine, has been closed after a second positive COVID-19 case emerged on Sunday.

The second positive COVID-19 case at a Portmore call centre and the ordering of staff to self-quarantine have triggered more concern that business process outsourcing (BPO) companies – characterised by high-density office arrangements – may be incubators for the spread of the new coronavirus.

Yesterday’s confirmation of a 21-year-old comes less than two days after a 19-year-old employee of Alorica tested positive. Jamaica now has 72 cases.

Health officials have traced and conducted tests on 60 persons related to that facility, which has a total workforce of about 600.

Speaking on ‘That’s a Rap’ on Radio Jamaica yesterday, Health and Wellness Minister Dr Christopher Tufton said that health officials were conducting contact-tracing procedures.

“By tomorrow, we will certainly have an idea in terms of what the situation is in terms of the tests that have been administered.

“Then, we can get a better feel of whether or not we need to go to another level. This initial group is the group that was the closest contact with the woman. From that, other actions will be taken,” Tufton said.

In a memo to staff members, Alorica said it had learned of the second positive test yesterday.

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